Help Center

Frequently Asked Questions

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What documents do I need to open an Individual Account?

To open an Individual Account:

  • We will need to verify your identity through photographic ID (Passport, Driving License or National ID card)

  • You will also need to provide proof of address that’s not older then 3 months

Please make sure that the document meets the below criteria: 

  • The ID document needs to be valid and not expired or due to expire within the next 3 months

  • The full document is legible - i.e. nothing is obstructing the details on it

  • The light of the camera’s flash doesn’t obscure any part of the document

  • Contains your full name and matches the details of your address

  • Please ensure that the file is in a JPEG, JPG, DOC, DOCX, JNG, GIF or PDF format

  • Black and white scans and document copies cannot be accepted

How do I open an Individual Account?

Using the Mobile App:

Using the Desktop Web Portal:

  • Go to

  • Click on Private account

  • Click on the create button

  • On the “sign up” page provide the required information.

  • Please note: You will need to provide ID proof / Passport / Driving license / 3 Months bank statements

Blackthorn Finance Ltd is an authorised payment institution and regulated by the Financial Conduct Authority (FRN 927408) under the Payment Services Regulations 2017 (PSRs). Blackthorn Finance Ltd is registered in England and Wales under number 10024682. Blackthorn Pay Inc. is registered in Canada under the number BC1334854 and regulated by MSB under the number M22784529. Blackthorn Finance Ltd is a partner of Swipe International Ltd. Swipe International Ltd is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FRN 931540). 

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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