Help Center

Frequently Asked Questions

Can’t find the answer you’re looking for? Reach out to our customer support team via email on help@blackthorn.finance

How do we calculate the exchange rates?

We work with our Partner Saxo to get the best value exchange rate. They derive their

rates from a broad range of Tier 1 institutions. These include banks, ECNs and market making firms with unique liquidity.

We will show you the rate you will get when you are doing the currency exchange (this is currently only available on the Web Portal):

  • Once you log in, click on Currency exchange tab

  • Choose the account from where you want to exchange

  • Choose the amount and the currency you want to exchange from

  • Choose the currency you want to get; you will see displayed the exchange rate and the amount you get

  • Chose the target account, if you are using the Multi-Currency account you can exchange currency within the same account

  • Click Exchange

  • A confirmation pop-up will confirm that the exchange is in process, you will see the exchanged funds in your balance in a few minutes.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

How do I exchange currency between my accounts?

Using the Mobile App:

This feature is currently not available on the Mobile App, however we will add soon 10 currencies (CHF, CZK, DKK, EUR, HUF, NOK, PLN, RON, SEK, USD), which will let you exchange and transfer funds in multiple currencies.

Using the Web Portal:

  • Once you log in, click on Currency exchange tab

  • Choose the account from where you want to exchange

  • Choose the amount and the currency you want to exchange from

  • Choose the currency you want to get; you will see displayed the exchange rate and the amount you get

  • Chose the target account, if you are using the Multi-currency account you can exchange currency within the same account

  • Click Exchange

  • A confirmation pop-up will confirm that the exchange is in process, you will see the exchanged funds in your balance in a few minutes.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

Blackthorn Finance Ltd is an authorised payment institution and regulated by the Financial Conduct Authority (FRN 927408) under the Payment Services Regulations 2017 (PSRs). Blackthorn Finance Ltd is registered in England and Wales under number 10024682. Blackthorn Pay Inc. is registered in Canada under the number BC1334854 and regulated by MSB under the number M22784529. Blackthorn Finance Ltd is a partner of Swipe International Ltd. Swipe International Ltd is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FRN 931540). 

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